How To Use Skype And Skype Recording Software For On-Site Customer Care

For every entrepreneur that knows their salt, you will agree that hearing from your customer/client is a valuable as getting them to pour in those dollar bills. This is because you will only rack in those bills if you pay a listening hear to your customer’s feedbacks and commit to doing what they suggest. One of the many ways of getting essential feedback from your customer/client as an entrepreneur is to have a dedicated customer care line. The icing on this is when your customers don’t have to pay to reach-out to you. I know you are thinking about toll-free lines. Well, I was thinking in the other direction – Skype and a Skype Recording Software

Then, there is the other part where you need to file all the information and inquiry that comes in. You may think ‘who needs to keep a record of all those complaints and inquiries?’ Well, just so you know, they are relevant to customer surveys and insight. To take care of this aspect, that is where the Skype call recorder comes in.

Oh, so you think what is social media for right? Ok. Think again. How many calls have you received via Facebook and Twitter? What happens to the older folks and white collar fellows in your target audience who are the Skype generations? I see, you now have a rethink.

Forbes wrote that businesses loss some $62 Billion every year from poor customer service. In that article, one of the factors that count as “poor” include not providing a good customer support center.

Creating an easy channel for reaching you and passing the right answers to inquiries and complaints are some of the remedies for correcting “poor” experience. Well, with Skype integrated into your site and app, you can directly answer vital queries being the owner of the business.

So, Everyone Is Using It. Why Are You Not?

Everybody Is Using It:

You think Skype for customer care is a new thing? Nah. There is a whole vast community of businesses who find this quite good to use. Do you think it is for nothing that TechCrunch analyzed this? With what Microsoft calls ‘remote advisor experience’ businesses can integrate Skype into their websites and mobile app to keep tabs on visitors and customers.

As a forward-thinking entrepreneur, it will be in your best interest to leverage this initiative for real-time customer insight and survey. With the advent of good Skype recorders, you can detail all the information taken from your customers and keep them in the right places.

Yes, I agree that this is not a new rave in connecting with customer/clients. What I am saying is that with a recording software for Skype calls, you can have an excellent tool to file customer insights in any format and also retrieve them efficiently.

On the best recording add-ons for Skype out there today, you can save excerpts by date, name, location, time, etc. there is no limit to how you can choose to file your data. You can create folders by dates so you know who called and when. You can also choose to save then under similar folders, e.g., ‘support,’ ‘complaints,’ ‘inquiry,’ ‘suggestions’ etc.

Now that you know that everyone out there is using it allows me to share with you some of the reasons why you should follow suit.

Reasons Why You Should Use Skype and Skype Recording Software For Your Customer Care Line

1. Skype Calls Are Free And Skype Recording Softwares Archives Well

Aggregately, more people stick to using Skype for calls across long distance chiefly because of the great quality of reception more than the fact that it is free. However, for the case of argument, using Skype as your customer care line on your site is a win-win situation for you and your customers any way you want to see it.

Unlike toll-free lines that require you to pay for calls, you and your prospects or customer/clients do not need to pay a dime for the communication cost. Being integrated into your website and apps, it is easier for people to call you directly on their phones since they most likely have Skype on their phones too. Now, factor in the free cost and you see that there goes two reasons why they will want to call as opposed to why they wouldn’t.

With a call recording software connected to your Skype, you now have the ability to safely archive all the queries so that you can work on them much later. That just makes life easier for you and your prospects/clients/customers.

2. You Stay Constantly Online

In an eBay community thread, a customer claimed that he tried to reach the resolution center to resolve a case and he got notified that they are “not available at the time.” This is a big put off, especially if the customer needs the resolution urgently.

With the Skype-to-site integration, you can be sure to be available and online up to reasonable hours of the day. Well, if you are anything like me, you will be available around the clock! Sometimes, I respond to queries as late as 12:30 am. I won’t blame a customer in China who needs a quick tip at noon. Would you?

3. Easy Retrieval Of Files

I know that I have mentioned this before. But, it only goes to emphasize how handy it comes when you keep records and need to revisit them later. A good example is the instance I shared above when a user called from China. I told her I would resolve the issue shortly and went back to sleep. Thankfully, the Skype call session was recorded on my software, and I quickly forwarded the query to the proper quarters in the morning.

You know what disaster that would have caused if I could not retrieve the details of that complaints? My promise of “we will resolve that shortly” would have gone with the wind and that means I lied to the customer. I will not be surprised to see a “they are a liar” review a few days later.

If I did not have the call recorded how would I have been able to retrieve it and sent to the quarters where it was resolved? There goes another reason why you should consider this.

4. Best Live Chat Offer

One of the most efficient places to convert a prospect is when they come scouting on your site. They must have been there for either of two reasons: information gathering or actual purchase. Whatever the reason is, a Skype-to-site integration will do great justice to that.

Once your prospects/customer visit your site, you can initiate a video chat promptly to engage them and provide the necessary guide/tour. With this, if they are a prospect, they can convert easily and without a fuss. If they are a customer, you can aid the purchase session or provide valuable information incase they need one.

You will agree that video calls on Skype are great and everyone likes them. So, imagine what impression you will leave on the minds of your customers if they can speak with you in person. There is no beating that folks.

Summary

As a small / medium scale entrepreneur, I believe that everything I have discussed above as a real to you as daylight. At this point, I urge you to take the initiative and get the Skype-to-site integration for your site/app. Then get a Skype recording software alongside so you can enjoy the full benefits of Skype app for customer care service.