New technology in the workplace often comes with promises of improved productivity and enhanced collaboration. However, businesses who integrate more technology and data into the workplace often fall into what is known as the ‘complexity trap.’ According to futurethink CEO Lisa Bodell, organizations who operate in a complex manner sacrifice speed and run the risk of losing work to newer companies who give customers simpler answers.
While the complexity trap is inevitable for businesses as they scale up, simplifying operations boosts company prospects since it provides time for meaningful work. According to Bodell, simplified companies have less waste, turnover, and ultimately, better customer satisfaction. Employees who feel like they are engaging in meaningful work usually feel more satisfied with their jobs, too.
Read on for a few ways to simplify your business and improve employee satisfaction.
Implement a Business Intelligence (BI) Solution
Many companies become overly complex due to cumbersome data reporting systems.
Employees who have to sift through pages of paper charts and graphs, carry out lengthy refreshes of accumulated data, or manually scan large databases, waste a lot of time, reduce work on meaningful tasks, and make it hard for the company to carry out data analysis.
A report from KPMG noted how the implementation of a custom-built BI solution for Multigas gave employees the ability to analyze 10+ years of business data in minutes.
It also gave company staffers advanced data visualization capabilities through tools like ThoughtSpot, allowing end-users to go “from data to insights in minutes, using any data, any way and anywhere.” The solution gave end users better access to business data and provided the ability to analyze with familiar tools already in their workflow.
Foster Social Connections in & out of the Office
High employee satisfaction is often a result of strong social bonds at work. Gretchen Rubin, author of “The Happiness Project,” wrote how, even for introverts, “interacting with others give people a boost in mood.”
Employers looking to promote workplace socialization should look into arranging workspaces in a way so people can easily go and talk to each other. Putting on simple celebrations for holidays and birthdays encourages people to get out of the office to mingle and eat together.
Taking time for in-office celebrations not only encourages socialization, but it can also simplify business operations. These types of events can be a substitute for an unnecessary meeting or an administrative task that can be scaled down and tackled at a different time.
Outdoor events like company volunteer opportunities or recreational sports teams give employees the ability to cultivate relationships and positively represent the company.
Build a Fair & Honest Feedback System
A survey from Office vibe found that 65 percent of employees desire more feedback from their managers.
Even though employee feedback can be a useful way to communicate ideas for improvement and to give out praise, many managers approach feedback in the wrong way. Feedback that is consistently negative or demeaning in nature insults employees and slows down productivity. It also creates complexities in businesses since not constructively coaching employees about an issue will just lead to them making the same mistake again.
Setting up a system for feedback that is trustworthy and empowering simplifies business operations because employees can be quickly corrected and set back on course.
It also boosts satisfaction because employees who receive feedback are often more engaged. According to Officevibe, employees identified as ‘highly engaged’ received feedback at least one time per week. Forty percent of workers become ‘actively disengaged’ if they receive “little or no feedback.”
Taking the time to honestly evaluate employees and responding to their comments in a constructive manner creates a positive feedback loop where employees feel valued and understand that their issues will be addressed.
Technology comes and goes, but one constant in a productive workplace is high employee satisfaction. Taking steps towards improving employee satisfaction results in stronger company culture, a more effective team, and can ultimately streamline business operations.