5 Top Traits to Look for in an IT Support Firm


As a business owner, you know the importance of partnering with the right people—from your talented team to manufacturers, accountants and everything in between. In today’s technological age, it is also essential to work with an IT support firm that knows your company and how to best serve its networking needs.

Not sure where to start as you look for an IT support firm? Just read on for five simple traits to search for.

Local experience

IT, programming and computer networking can sometimes seem like a universal language, understood by specialists across the globe. While this is true in several ways, it is important to recognize the value of an IT firm with local experience when searching for a partner in your unique area—because firms that have worked for a long time in one specific area may be able to deliver insights and partnerships that a non-local team would not be able to provide. For example, a neighborhood IT support firm would likely be able to understand your business’s unique needs better than one in New York or Los Angeles. Additionally, a local firm may be able to help with on-site support when needed; and can suggest trusted local partners and vendors to you if you have questions or needs they can’t address themselves. 

Experience with your industry

It can be helpful to partner with an IT firm that understands your unique industry, so that they can provide solutions based on experience serving businesses like yours. A restaurant’s IT needs may differ greatly from a marketing agency or online retail store, for example, so be sure to ask about this kind of experience when scouting potential firms.

Wide variety of service options

Many business owners crave a one-stop solution for their IT needs—so it only makes sense that you’d want to search for a firm that offers a wide variety of services. For example, instead of working with separate teams for disaster data recovery, network security and Wi-Fi, consider teaming up with a firm that provides all of these services (and more) under the same umbrella. This will provide added peace of mind to your business, as you’ll be able to work with a team that knows your unique needs and can customize comprehensive solutions to meet them.

The right fit

Just like all businesses, IT firms come in a wide variety of shapes and sizes. The firm that’s right for you will be equipped to handle your business’s needs with ease—it should be small enough to deliver the personal attention you deserve, yet substantial enough to suit the evolving needs of your business (especially if you are planning to grow over a short period of time).

Responsiveness to questions

IT is a unique industry that calls for specialized skills and knowledge—however, your IT professionals should be able to convey key concepts to you in an accessible way. Ask your potential IT firm any questions you may have; the right firm should be able to not only answer your questions in a clear, timely way, but display an openness to any future questions or concerns you may have as well. After all, you want to ensure that when your company’s data, clients or projects are on the line, you will receive the swift, comprehensive support you deserve!

Equipped with these helpful tips, you will be able to find the quality IT support your startup or established business deserves!