How and Why VoIP Matters


VoIP stands for voice over internet protocol. And even though VoIP services focus on facilitating voice calls over the internet, the overall goal of VoIP is to provide users with the best communication experience possible. Keep reading to learn more about VoIP and why and how businesses just like yours use VoIP to take their brands to the next level of success. 

How Does VoIP Phone Service Work?

VoIP phone service operates in much the same way as a traditional phone works. The only difference is in how the phones receive communication data. A VoIP uses the internet to receive and send voice data. A traditional phone, however, uses a regular landline to transmit voice data. With a VoIP service, though, you gain the advantage of being able to stay in contact with friends, family, and business partners even when you don’t have a connection to a landline. In fact, all you need is an internet connection when using VoIP. 

Why Do Businesses Benefit from VoIP Phone Services?

Businesses benefit from VoIP phone services because it allows them to stay remotely connected to business tasks even when away from the office. Think about it. A salesperson with limited access to an office phone can only make sales calls when he or she is physically located at the office. However, with VoIP, this salesperson can stay remotely connected to the office 24/7, easily making it possible for him or her to stay on top of all sales activity even when away from the office. 

What Should a Business Look for in a VoIP Service Provider?

When it comes to VoIP service providers, not all are one and the same. Here are a few elements to look for and consider when choosing your next VoIP service provider:

  • Fully cloud-based
  • Reliability is proven with 99.9999% uptime
  • Award-winning customer service
  • TLS & SRTP encryption to provide enhanced privacy

The Takeaway

Are you considering how you can take your business phone service to the next level? If so, you should first consider how switching from traditional phone service to VoIP can expand your business offerings. With the right VoIP phone service provider, it becomes possible to use the cloud to access all pertinent phone and communication needs. More importantly, it becomes possible to deliver award-winning phone and customer service to the people who matter the most: all of your existing and potential customers and partners.