Top 5 Reasons to Switch to a Cloud Hosted PBX Solution

Top 5 Reasons to Switch to a Cloud Hosted PBX Solution

Old-fashion phone systems are not smooth and fully functional for today’s dynamic businesses. Apart from expensive calling rates, traditional phone systems lack advanced features, which can make your business seem unprofessional. So, how can you find a cost-effective and all-inclusive phone system? Consider the cloud.

Your workforce and customers will be able to enjoy high-end features, multiple benefits and enhanced performance without spending a fortune and having to maintain the equipment. Therefore, countless of businesses worldwide are making the switch to hosted PBX solutions. What are their reasons? Is a cloud PBX solution right for your business? To answer these questions check this out:

1. Outstanding Quality of Service

Some cloud service providers (like RingSky or Geils Communications) guarantee a 99.9% uptime for their service- this platform reduces downtime risk caused by natural disasters. The virtual PBX service is secure and highly reliable because as long as you have an Internet connection, you will get access to your business from any location without being attached to your desk. Additionally, if there is a power outage your customers can still reach you by having calls forwarded to your cell phone or leaving voicemail messages. Most hosted PBX providers have redundancy to avoid any kind of downtime in case of a blackout.

2. Cost-Savings

One of the greatest advantages of virtual PBX services is that you are able to dramatically cut costs without sacrificing state-of-art features. There are numerous ways to save money with a hosted PBX. For example, if you have branch offices, you can connect phone systems between branches and make free calls. Best of all, international calls are cheaper than ever before. Do not forget that your service provider is in charge of maintaining and supporting your hosted PBX, helping you to reduce ongoing costs.

3. Provide Better Customer Service

As reported by Neosperience, 89% of customers have stopped doing business with a company after experiencing a poor customer experience. Customer care matters. Thanks to a hosted PBX service you can provide better customer service while improving your overall productivity. How?

You can combine your phone functions to improve and speed up your customer service. For example, customers won’t be redirected from one extension to the other. The automated attendant ensures callers reach the right person. This convenient feature also decreases customer wait time.

4. Access to Advanced Features

Most hosted PBX phone systems come with a feature-rich set including – but not limited to- call monitoring, click to call, remote transfer, DID, voicemail to email and find me/follow me. Besides hundreds of convenient features, new features are added all the time; allowing you to have an updated communications solution without the need to change your system in couple of years.

5. Enhanced Mobility

Mobility is key to staying competitive in today’s business environments. Mobility enables staff to have a more balanced life and keeps them motivated. With cloud-based phone systems, you and your team will be able to make and receive calls from mobile devices- calls are made from the company number keeping a professional image. Customers can always reach a specific staff member. If Do Not Disturb feature is activated customers can still leave a voicemail message, which can be received through email along with a Wav file. Very convenient, don’t you think?

As you can see, reasons like the ones mentioned above are leading business owners to switch to cloud hosted PBX solutions. Are your ready to adopt a cloud PBX solution? We hope this article comes in handy. We appreciate you share your thoughts with us!

Image courtesy from: http://pixabay.com