Helpshift raises $23M in Series B


What does Helpshift do?
Helpshift, is a company which revolutionizing the customer support experience on mobile devices. This is a mobile customer service platform for businesses in integrating mobile apps and communicating with customers. This is a mobile help desk, which powers customer service for hundreds of mobile apps and increases customer satisfaction for millions of mobile customers. It integrates seamlessly with mobile apps for offering businesses a new method oc communicating and engaging with customers in app while reducing support ticket volume, customer churn and overhead. mobile development teams, from enterprise publishers to indie, can integrate this platform with 3 or less lines of code for providing customers with a full features support interface. The company includes algorithmic search features and self service support for reducing ticket volume, messaging and real time notifications for driving and keeping engagement in app, and mobile 1st user experience. A web based customer managment dashboard provides a rich media content management system, and comprehensive troubleshooting features and embedded device screenshots.
How much Helpshift was funded?
Helpshift raised $23M in Series B on June 7, 2016 from Visionnaire Ventures, Nexus Venture Partners, Salesforce Ventures, True Ventures, Intel Capital and Microsoft Ventures.
Previous funding
$3.53M on October 30, 2012 from Nexus Venture Partners and True Ventures
$10M in Series A on June 24, 2014 from Intel Capital, True Ventures, Visionnaire Ventures and Nexus Venture Partners
What is next for Helpshift?
The company plans to use the latest funding raised to boost its continued expansion across teams in research and development, marketing and sales. The company’s continued growth is a direct reflection of a capital intesnive support industry which is ready for a change.
More about Helpshift
Helpshift was founded in 2011 by Abinash Tripathy and Baishampayan Ghose. It has its headquarters in San Francisco, California. This company is revolutionizing customer support experience on mobile devices.