Conversocial Raises $11M

What does Conversocial do?

Conversocial, is the industry’s leading provider of social customer service solutions. The company helps businesses in efficiently and securely managing customer service on social media at a large scale. The company is a leading provider of cloud based social customer service solutions. Its enterprise class platform which helps brands globally revolutionizing consumer experience, enhancing agent productivity and improving operational efficiency by managing the flow of consumer service inquiries and discussions on social networking sites like Instagram, Facebook, YouTube and Google+. The company is able to transform their contact centres securely by creating a personal service culture which integrates proven consumer service processes with channels and new technology. The company has analytics for providing accurate, actionable insights on customer trends over time and comprehensive APIs which integrate seamlessly into CRM and contact centre technologies. It provides a single view of the consumer which drives unmatched engagement and brand loyalty. The largest global firms including Hertz, Google and Barclaycard turn to the company for reducing costs and creating the most inclusive consumer service experience possible.

How much Conversocial was funded?

Conversocial raised $11 M in Series B funding on October 19^th, 2015 from Draper Esprit, Dawn Capital and Dawn Capital.

Previous funding

$2.4M in Series A funding on May 24, 2011 from Draper Esprit

$1.25M in Series A on September 4, 2012 from Draper Esprit

$3.2M in Series A on May 28, 2013 from Octopus Ventures and Draper Esprit

$5M in Series A on July 16, 2014 from Octopus Ventures, Draper Esprit and Matt Arnold

£750k on April 1, 2015 from Draper Fisher Jurvetson (DFJ)

What is next for Conversocial?

Conversocial plans to use the latest funding for further advancing its product innovation and drive new market development. With the latest funding the company has raised a total of $22 M to date.

More about Conversocial

Conversocial was founded on November 1, 2009 by Joshua March and Dan Lester. It has its headquarters in New York, NY. The company is trusted by global brands in airlines, utilities, hospitality and consumer brands for social consumer service solutions which improves productivity and operational efficiency.