Funding

Talkdesk raises $6M in Series A Extension

13 Views

What does Talkdesk do?

Talkdesk, is a cloud based call center software provider growing 10 times year over year. It is an easy to use, cloud based call center software solution which helps improve consumer interactions while lowering the costs. The company helps businesses improving consumer interactions, while simultaneously lowering costs. Unlike other call center solutions, this company needs no hardware, phones, coding, downloads etc., all that is necessary is a computer and a working internet connection. Companies can run in minutes and have an access to good call center functionality in an intuitive web based interface.

How much Talkdesk was funded?

Talkdesk raised $6M in Series A on October 7, 2015 from the investors Salesforce Ventures

Previous funding

  • Undisclosed amount in Seed round on October 26, 2011 from the investors 500 Startups
  • $3M in Seed round on September 16, 2014 from Storm Ventures
  • $15M in Series A on June 9, 2015 from Draper Fisher Jurvetson (DFJ) and Storm Venture

What is next for Talkdesk?

The company plans to use the new funding raised for expanding its product, engineering and sales teams. With this latest inclusion of fund, the total funding amount has raised to $21M. The company developed a cloud based call center software solution which offers an totally new alternative to the market dominated by old technology, enabling small companies in deploying a robust call center software solution in just minutes.

More about Talkdesk

Talkdesk was founded on October 10, 2011 by Tiago Paiva and Cristina Fonseca. The company has its headquarters in San Francisco, California. The company integrates with Zendesk, Salesforce, Zoho, Infusionsoft, Desk.com, Olark and other CRM systems for enriching the real time consumer info provided to agents so they can improve the consumer interactions. With historical reporting and real time, call recording, call monitoring, managers and agents can make the data driven decisions based on the comprehensive info for helping in optimizing consumer experience.

 

 

 

 

Related Posts