Funding

Freshdesk Raises $50M Round

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What does Freshdesk do?

Freshdesk, is a cloud based customer service start up which provides multi-channel support through email, phone, mobile apps, chat, website and social networks. This service platform makes customers happiness very easy. It was launched in 2010 and hag grown to a customer based of more than 30,000 customers globally to date. Its clients include Hugo Boss, 3M, University of Pennsylvania, Honda,The Atlantic, and QuizUp.

Freshdesk has powerful features, with an easy and customer friendly UI and a free pricing model. Its cloud based customer support software aids all sized companies to support their customers through phone calls, mobile apps, email, social networking sites, forums and websites.

How much Freshdesk was funded?

Freshdesk raised $50M in Series E funding on April 20th, 2015 from Tiger Global Managemnt, Google Capital and Accel Partners.

Previous funding

  • $1M in  Venture round on November 30, 2011 from Accel Partners
  • $1.1M in Seed round on March 19, 2012
  • $5M in Series B round on April 26, 2012 from Tiger Global Management and Accel Partners
  • $7M in Series C round on November 21, 2013 from Accel Partners
  • 31M in Series D round onJune 12, 2014 from Google Capital, Tiger Global Management, Accel Partners

What is next for Freshdesk?

With the latest funding, it brings the total investment to over $95M. With the latest funding, it is going to hire few more employees. The company unlike other SaaS providers is not going to burn money for costly sales and marketing. It is going to focus on small and medium sized businesses and is going to use the inbound marketing strategy to cut down on the costs.

More about Freshdesk

Freshdesk was launched on January 1st, 2010 by Girish Mathrubootham and has its headquarters in San Francisco, CA. Freshdesk helps in managing and prioritizing customer issues as they come in and distributes them to the concerned customer service executives.

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