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What does Sparkcentral do?
Sparkcentral, is a leading enterprise digital customer engagement platform which empowers brands in delivering customer service through social media such as Facebook, Twitter, Messenger, Instagram and WeChat. Customers these days engage with companies and brands on social media by sending tweets and messages stating their consumer service needs publicly and openly. Many companies choose to respond to these customers through the same channels for addressing their concerns. This company helps consumer support teams in managing huge volumes of social inquiries in an efficient and streamlined manner. The platform pulls in the messages from these social media and present them to the customer care teams through a secure agent console which assigns automatically the messages to the 1st available agent. This company’s clients include some big names such as Emirates, Delta Air Lines, Netflix, Dropbox, Nordstrom, T-Mobile and Uber. It was formerly called as TwitSpark.
How much Sparkcentral was funded?
The company raised $20M in undisclosed round on November 18, 2016 from Limburgse Reconversie Maatschappij, Split Rock Partners, Jackson Square Ventures and Group MC.
Previous funding
$1.13M on January 1, 2012 from Peter Hinssen, Limburgse Reconversie Maatschappij, Founders Fund, Social Capital, Michaël Blockx and Sebastien de Halleux.
$4.5M in Series A on October 7, 2013 from Bob Spinner, Limburgse Reconversie Maatschappij, Graph Ventures, Peter Hinssen, Jackson Square Ventures and Sebastien de Halleux.
$12M in Series B on January 20, 2015 from Split Rock Partners
What is next for Sparkcentral?
Sparkcentral plans on using the latest funding for expanding throughout the EMEA region, fuel product innovation, and for expanding their team globally.
More about Sparkcentral
Sparkcentral was founded on June 1, 2011 by Matthew Finneran and Davy Kestens. It has its headquarters in San Francisco, California. Companies which are obsessed with their customers use this platform for managing and resolving customer service interactions over modern communication channels in a streamlined, fun and simple manner.
